Returns and Exchanges
Eligibility of Items for Return or Exchange
All returns must be approved by SmallBusinessPhones.ca prior to return shipment being received, and accompany the RMA documentation.
To receive an RMA - you must submit full details for reason of return, a copy of proof of purchase along with proof of serial numbers, product number and/or valid MAC addresses applicable to your original purchase.
RMA Approved Returns and Exchanges
Ship all items in an outer box to protect original retail boxes. Returned items with opened or broken seals will be returned to the purchaser at their expense or not refunded.
NOTE: Approved RMA / Returns must be received with-in 15 days from the date of purchase, no exceptions will be processed if received after the 15 days.
4 ALLARD AVENUE, AJAX, ON L1Z 1A1